FREQUENTLY ASKED QUESTIONS AND CONCERNS ABOUT RETURNS/EXCHANGES:
Do I have to pay to send items back for a return/exchange?
What are the payment methods?
How much does it cost to ship a package?
What do I do if I receive a faulty item?
How long will it take to process my refund?
How long will it take to process my exchange order?
Can I cancel my order?
How can I track the status of my order?
What do I do if CoolKidsNYC made a mistake with my order?
Can I ship my order internationally?
How long will it take to receive my order?
Why did I receive an email or a voicemail asking to verify my billing and shipping address?
Where do I enter promo codes?
Why isn't my promotional code working?
OUT OF STOCK POLICY
SHOE SIZE CONVERSIONS
Please see tables below.
INFANT SIZE CONVERSIONS
(0 – 12 months old)
KIDS SIZE CONVERSION
(1 – 5 years old)
YOUTH SIZE CONVERSIONS
(6 – 10 years old)
NATIVE SHOES SIZING CHART